MIS Laudon Ch. 2

Specialized tasks performed in a business organization, including manufacturing and production, sales and marketing, finance and accounting , and human resources. 33

The link by which data or voice are transmitted between sending and receiving devices in a network. 52

Chief information officer

Head of the information systems department; a seniorm manager who oversees the use of information technology in the firm. 56

Customer relationship management

Helps firms manage their relationships with customers; provide information to coordinate all of the business processes that deal with custormers in sales, marketing, and service to optimizze revenue, customer satisfaction and customer retention. 52

Decision-support systems

Support nonroutine decsion making for middle management.; focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance. 46

The use of digital technology and the Internet to execute the major business processes in the enterprise; includes activities for the internal management of the firm and for coordination with supplies and other business partners. 55

The part of e-business that deals with the buying and selling of goods and services over the Internet; encompasses activities supporting those market transactions, such as advertising, marketing, customer support, securtiy, delivery, and payment. 55

The application of the Internet and networking technologies to digitally enable governement and public setor agencies' relationshipes with citizens, businesses, and other arms of government. 55

Representatives of departments outside of the information systems group for whom applications are developed. 56

Systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management; help businesses become more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources and customer service. 48

Collect data from various key business processes in manufacturing and production, finance and accounting, sales and markdeting, and human resources and storing the data in a single central data repository; makes it possible for information that was previously fragmented in different systems to be shared across the firm and for different parts of the business to work more closely together. 50

Executive support systems