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Cards In This Set
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Learning
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A change in behavior acquired through experience
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Classical conditioning
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Modifying behavior so that a conditioned stimulus is paired with an unconditioned stimulus and elicits an unconditioned response
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Operant conditioning
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Modifying behavior through the use of positive and negative consequences following specific behaviors
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Positive consequences
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Results of a behavior that a person finds attractive or pleasureable
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Negative consequences
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Results of a behavior that a person finds unattractive or aversive
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Reinforcement
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The attempt to develop or strengthen desirable behavior by either bestowing positive consequences or withholding negative ones
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Punishment
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The attempt to eliminate or weaken undesirable behavior by either bestowing negative consequences or withholding positive ones
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Extinction
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The attempt to weaken a behavior by attaching no consequences to it
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Task specific self efficacy
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A persons belief and expectancies about his ability to perform a specific task effectively
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Goal setting
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The process of establishing desired results that guide and direct behavior
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Management by objectives (MBO)
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A goal setting program based on interactions and negotiations between employees and managers
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Performance management
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A process of defining, measuring, appraising, providing feedback on, and improving performance
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Performance appraisal
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The evaluation of a person performance
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360 degree feedback
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A process of self evaluation and evaluations by a manager, peers, direct reports, and possibly customers
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Consensus
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An informational cue indicating the extent to which peers in the same situation behave in similar fashion
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