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Related Flashcards
Cards In This Set
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Six Step A+ Troubleshooting Process
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1. Identify the problem
2. Establish a theory of probable cause 3. Test the theory to determine cause 4. Establish a plan of action to resolve the problem and implement preventative measures 5. Verify full system functionality and if applicable implement preventative measures 6. Document findings, actions, and outcomes |
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What is the second step in the A+ troubleshooting methodology?
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Esablish a theory of probable cause
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When you run out of possible theories for the cause of the problem, what should you do?
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Escalate the problem
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What should you do before making any changes to the computer?
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Perform a backup
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Which of these is part of step 5 of the six-step troubleshooting process?
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Implement preventative measures
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What should you do after testing the theory to determine the cause?
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Establish a plan of action
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There is a problem with the power supplied to a group of computers, and you do not know how to fix the problem. What should you do first?
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Contact the building supervisor or your manager
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You have confirmed the theory that a video card is bad and needs to be replaced?
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Establish a plan of action
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A computer won't turn on when you press the power button. What should you check first?
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If the computer is plugged in
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Which of these is contained within step 1 of the six-step troubleshooting process?
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Question the user
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Which of the following are possible faulty components when there is nothing on the display?
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Video card, RAM, processor, motherboard
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You dropped a screw in the case of a PC. What is the best tool to retrieve the screw?
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Plastic tweezers
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What is the last step of the six-step troubleshooting process?
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Document findings
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