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Related Flashcards
Cards In This Set
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Greeting Your Customers
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Don't make your customer wait to long, get to know them within 10 min. of there arrival.
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Greetings Customers
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Make sure you are friendly with your customer so they know you care about helping them.
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Greetings customers
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Ask open-ended questions. Observe them to find out what they are looking for.
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Greeting Customers
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Don't be to pushy with your questions, make them feel comfortable.
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Greeting Your Customers
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If there are people with the party make them feel comfortable too while they wait. Like for ex: If there is an elderly person with them, asked if they would like a seat.
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Greeting Customers/Create Customer Loyalty
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If you give the customer a friendly greeting that is the first step in making a good relationship with them. You let them know you are there to satisfy there needs.
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Greeting Customers/Building Trust
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When you respond to the customers needs you will get there trust. By listening and giving good information you will let them know you can help them in the future.
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Greeting Customers/ Customers Departure
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When they are leaving let the customer it was a delight helping them today,and you love to help them again if they come back.
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Greeting Customer/ Customers Departure
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Don't let the customer forget you. Give them a business card or writh your name on the slip receipt so when they return they can ask for you.
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Greeting Customers
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The rewards of Customer Service is your personal satisfaction for helping that person. Not only would you be satisfied but the store and the customer will too.
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Building Relationships, One Step at a Time.
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Getting to know the customer begins with your first encounter. How they respond is how you know how they feeling.
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Building Relationships, One step at a time.
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Give the cus. what they want. If there in a hurry then you should act efficiently. If they want to look around let them know you will help they need it.
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Building Relationships, One step at a time.
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It helps to loosen up the customer by engaging in conversation in order find there interest for that item.
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Determine a customer's Needs
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Knowing the questions to ask. If you ask the right questions you will find out what they want. You will make them feel happy and make the sale.
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Determine a customer's Needs
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Good questions to ask part 1
Who are you shopping for?
Who told you about our store?
What brings you into the store today?
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