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								Refers to a review of a firm’s current 
marketing mix, in terms of its strengths, 
weaknesses, opportunities, and threats.									 
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								Marketing Audit									 
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								Reers to the main elements as a firm’s 
marketing strategy.  It consists of the 4 
P’s – product, price, promotion and place.									 
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								Marketing Mix									 
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								Rfers to the document outlining a firm’s marketing objectives and strategies for a specified time period.									 
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								Marketing Plan									 
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								Ay medium- to long- term plan for achieving the marketing objectives of a business									 
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								Marketing Strategy									 
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								A marketing approach adopted by businesses that are inward looking .  They focus on selling products that they can make, rather than making products that they can sell.									 
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								Product Orientation									 
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								Any activity that seeks to influence social behavior to benefit the target audience and society as a whole. 
									 
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								Social Marketing									 
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ØA business strategy based on the core strengths of the firm.  Businesses that adopt this approach use their ore assets, such as the brand name, to develop and launch new products. 
									 
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								Asset-Led Marketing									 
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Firms that dominate the market share in a particular market.  The business that has the largest market share in a n industry, as measured by value or volume of sales, is called the market leader. 									 
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								Market Leaders									 
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								 An approach adopted by businesses that are outward looking.  They focus on making products that they can sell, rather tan selling products that they can make.									 
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								Marketing Orientation									 
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Measures the value of a firm’s sales revenues as a percentage of the value of sales revenue from all the businesses in a particular market, per time period.  Hence, the market size of motor vehicles is greater than that of fresh pineapples.									 
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								Market Share									 
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ØThe management role of predicting, identifying and meeting the needs and wants of customers in a profitable manner,. The activities can be summed up as the eight P’s: product, price, promotion, place, people, physical evidence, process and packaging. 
									 
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								Marketing									 
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•The use of people in the marketing mix. CRM focuses on what can be gained during the lifetime of a positive relationship with the customers. 
									 
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								Customer Relations Management									 
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•The moral aspects of a firms marketing strategies. It can be encouraged by the use of moral codes of practice. 
									 
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								Ethical Marketing									 
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•Michael Porter’s model of assessing the nature of competition within an industry by examining five variables (or forces): new entrants, existing competitors, substitutes, supplies and buyers. 
									 
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								Five Forces Analysis									 
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•The range of marketing activates designed to discover the opinions, beliefs and feelings of potential and existing customers to identify and anticipate the needs and wants of customers. 
									 
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								Market Research									 
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