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Cards In This Set
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A key difference between a mediator and an arbitrator is that...
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Arbitrator- binding decision
mediator- encourages to keep negotiating
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Union shops are illegal in the state of North Carolina. This means that North Carolina...
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Has passed a right-to-work law.
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Under a _____ shop agreement, workers must belong to a union before they are hired.
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Closed.
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A(n) ______ occurs when management temporarily closes a business to deny employment to workers.
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Lockout.
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What is today's view on marketing?
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Learn about your customers and exceed their expectations.
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What is a key difference between a job description and a jo specification?
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A job description is a statement about the job, a job specification is a statement about the person who does the job.
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A ______ is a study of what is done by employees who fill various job titles.
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Job analysis.
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Critics of labor unions argue that unions are no longer needed to protect workers from abusive and unfair treatment because:
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Laws and modern management attitudes minimize the possibility of unsafe working conditions and unfair treatment of workers found in earlier eras.
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A ____ is a court order directing someone to do something or to refrain from doing something.
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Injunction.
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It is important for a firm to recruit and hire people who are not only skilled but also...
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Fit in with the firms culture and leadership style.
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What involves the analysis of markets to identify opportunities and challenges?
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Market research.
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A firm that uses _____ segmentation divides a market into groups based on values, attitudes, or interests.
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Psychographic.
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The business philosophy of "produce as much as you can because there is a limitless market" is consistent with which era?
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Production era.
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In a _______, all of the members are skilled specialists of a particular trade.
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Craft union.
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A consumers' decision making process is infulenced by his/her ______, consisting of those people who help shape the consumers beliefs, values, attitudes, and behaviors.
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Reference group.
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