Last Test- Chapter 8- Research

1. ASocial work ethics demands that we "monitor and evaluate policies, the implementation of programs, and practice interventions"
2. Funding sources are increasingly demanding that programs be accountable and how they spend their money, how consumers are helped, what positive benefits result from the monies spent.

A research design and analysis that evaluates specific characteristics of a program within an agency.

1. Process evaluations
2. Outcome evaluations.

1. To construct a program description
2. To provide program monitoring
3. To assess the quality of services being provided.

An internal audit that measures the overall effectiveness of a program.

Goals and objectives established by the program to answer the question, "did this program accomplished what it set out to do?"

A research design and analysis that evaluates specific characteristics of the program within an agency.

It is an internal evaluation process that is initiated by the early stages of the program. An internal evaluation is simply an evaluation that is conducted at the request or desire of an agency

A baseline, which is a beginning point in research that establish an initial sense of how a program, group, or individual is currently functioning and allows researchers to track progress over time.
*Changes to the baselines are then monitored over time.
Process evaluation also uses qualitative approach as it seeks new information to answer questions such as what does the program look like.
He uses quantitative approach to use a measurement instrument such as surveys.

1. To construct a program description
2. To monitor a program
3. Assess the quality of services being provided

Simply an attempt to delineate the set up, routines, and customer characteristics of a program.
*The setup of the program provides the types of services being provided, the location of services, and the mission.
*A person may also want to include the routines of the services provided such as frequency with which services are offered, times and days services are available, and number and types of workers who offer these services.
*Also want to measure the number of consumers you serve in their characteristics-number of consumers, sex, race, age, income level, marital status, number of children, etc.

To examine what happens after people receive services from the program.
*An example would be to use program monitoring to track utilization of services over time in the effect of services on individual functioning. By this you can determine which services are most needed by your population in which services can be offered on a seasonal basis.
*It also helps determine which of the services being provided are beneficial to your service population.

Determining the level of satisfaction of both services for consumers and programmatic issues for the staff.
*Programs routinely ask consumers to complete a satisfaction survey is part of the termination of service process.
*How often a person will be surveyed depends on the length of services as well as structure and funding of the program.

Because it is an evaluation that measures the overall effectiveness of the program. It looks at the goals and objectives established by the program to answer the question, "did the program accomplished what it set out to do?"

*Measurable
*observable
*specific
*timelined.