Marketing-chapter 3

Chapter 3 of principles of marketing by kotler/armstrong

14 cards   |   Total Attempts: 183
  

Cards In This Set

Front Back
Micro factors
Factors close to the firm, as a result, the firm should have control...should not dramatically alter business!
Micro factor: the company
Manufacturing/resource allocation mission communication w/ all levels of management
Micro factor: the suppliers
Supplier capabilities contractual obligations
Micro factor: intermediaries
Distribution firms services agencies financial services
Micro factor: customers
Customers businesses government
Micro factor: competitors
Who are the competitors? how to petition against competition
Micro factor: publics, "potential" interest
Financial, general, media
Macro factors
Larger external influences that the organization has little or no control over
Macro factor: demographics
Baby boomers generation x changes regarding family, population, workforce
Macro factor: economy
Changes in income engel's law-how people shift their spending between food, housing, transport., as income rises
Macro factor: natural
Shortages of natural resources increased government intervention green marketing
Macro factor: technological
+/- effects planned obsolete
Macro factor: political
Consumer products safety act childrens television act do not call implementation
Macro factor: culture
Values, beliefs, customs, norms