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Related Flashcards
Related Topics
Cards In This Set
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describe the communication process
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sender is a source of communication where they attempt to convey a message to the receiver. An effective message accomplishes the following: gains the receiver’s attention, achieves understanding by both receiver and sender, stimulates receiver’s needs and suggests appropriate method of satisfying needs.
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Ethical dilemmas in communication?
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Plagiarism, selective misquoting, misinterpreting figures.
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advantages and disadvantages of teams
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Advantages: increased information, diversity of views, accepting solutions, performance levels; Disadvantages: groupthink, hidden agendas, free riders, high costs.
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effective listening techniques
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Receiving, Decoding, Remembering, Evaluating, Responding.
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differences between different aspects of non-verbal communication?
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Facial expressions – you can usually tell if someone is listening by their facial expressions; gestures and posture -- open or closed stance; personal appearance – facing square and open to what you are saying; touching behavior – sympathy for what you are saying; use of time and space – not looking like they want to break away from the conversation.
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describe some of the cultural and communication differences with a diverse, global workforce
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Language barriers are evident, value and belief systems could get in the way of communication, nonverbal signals will have different meaning to other cultures.
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How can you write to avoid cultural problems
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Speak and write clearly, respect communication styles, help others to understand.
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describe the 3-step Writing Process
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Planning – plan what you are going to write (50%); Writing – write down what you have planned (25%); Completing – complete what you have written (25%).
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advantages and disadvantages of the different media: oral, written, visual, electronic?
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Oral: Advantages – immediate feedback, ease of interaction, rich nonverbal cues, emotional content; Disadvantages – minimal participation, nonpermanent, reduced control, no editing or revision. Written: Advantages – Message control, audience reach, permanent record, minimize distortion; Disadvantages – Delayed feedback, lacks nonverbal cues, creation and distribution, preparation and production. Visual: Advantages – Expedite communication, less intimidating, assist audience; Disadvantages – Learning curve, preparation time, transmittal and storage. Electronic: Advantages – Delivery speed, audience reach, multimedia, accessibility; Disadvantages – Overuse, privacy issues, security risks, productivity
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When would you use a direct approach or an indirect approach
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Direct approach – to give routine news, good news or send good will. Indirect approach – to give bad news or to be persuasive.
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