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Related Flashcards
Related Topics
Cards In This Set
| Front | Back |
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How is productivity defined as
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Outputs over Inputs
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6 Steps Why Control is Needed
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To adapt to uncertainty
Discover Irregularities Reduce Cost, Increase Productivity, Add Value Detect Opportunities Deal with Complexity Decentralize Decision making, Increase team work |
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4 Steps of Control
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Establish Standards
Measure Performance Compare Performance to standards Take corrective action |
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6 Areas of Control
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Physical
HR Informational Financial Structural Cultural |
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Four Elements of the Balanced Scorecard
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Financial Perspective
Customer Perspective International Business Innovation and learning perspective |
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Four Mechanisms of Measure MGMT success
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Top Exec's agree on Strategy
Communication is clear There is better focus and alignment The Org culture is clear and emphasizes teamwork |
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Four Barriers to Effective Management
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Objectives are Fuzzy
Management puts too much trust in informal feedback Employees resist new measurement system Companies focus too much on measuring activites instead of results |
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Deming's PDCA Cycle
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Plan
Do Act Check |
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Components of TQM
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Make continuous improvement a priority
Get every employee involved Listen to and Learn from customers and employees Use accurate standards to identify and eliminate problems |
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Rater Scale components
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Reliability
Assurance Tangibles Empathy Responsiveness |
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Keys to Successful Control Systems
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Strategic-Result Oriented
Timely, accurate, Objective Realistic, positive Flexible |
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Barriers to Successful Control Systems
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Too much control
Too little employee participation Overemphasis on means instead of ends Overemphasis on one instead of multiple approaches |
