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Related Flashcards
Related Topics
Cards In This Set
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Operations management
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A specialized field of management associated with the conversion or transformation of resources into products and services
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Quality
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The reliability, durability, serviceability, and dependability of products and services; also defined as fitness for use
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Total quality management
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A management approach and philosophy that involves a commitment from all levels of employees to continually strive to make improvements and satisfy customers
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Statistical Process control
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A quantitative tool to aid in making decisions concerning how well a process if performing
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Continuous process improvement
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Incremental and breakthrough improvements in the way an organization does business; aka business process re-engineering and Kaizan
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