Human Resource Management

10 cards   |   Total Attempts: 183
  

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Front Back
Question 1
Five General Techniques for Resolving Conflict
1. Withdraw/ Avoid2. Smooth/ Accommodate3. Compromise/ Reconcile4. Force/ Direct5. Collaborate/ Problem Solve
Question 2
Four main Resource Management Processes as p
9.1 Plan Human Resource Management9.2 Acquire Project Team9.3 Develop Project Team9.4 Manage Project Team
Question 3
RACI is an example of a Responsibility Assignment Matrix chart.For what does RACI stand?
Responsible - RAccountable - AConsultant - CInformed - I
Question 4
Roles and Responsibilities are defined when creating the Resource Management Plan.What are 4 key aspects that should be addressed?
Role - function assumed by a personAuthority - what rights to make approvals or spend resources is allowedResponsibility - duties and work assignedCompetency - skill and ability to perform activities within the project
Question 5
Of what is the illustration an example?
Resource Histogram - can be used in the development of the Staffing Management Plan during the creation of the Human Resource Management Plan
Question 6
What are some enterprise environment factors that could influence the Acquire Project Team process?
  • Information on availability, competency levels, prior experience, and cost rate for project
  • Personnel administration policies
  • Organizational structure as described in Organizational influences and project life cycle module
  • Colocation or multiple locations
Question 7
The Tuckman ladder model to describe team development includes these 5 stages
Forming - team meets and learns about projectStorming - team has different ideas and approaches; can become counterproductiveNorming - team learns each others' styles and learns to trustPerforming - team functions as an organized unitAdjourning - team completes the work on the project and is released to other projects
Question 8
Colocation or tight matrix refer to what aspect of a project team?
The team is placed in close proximity together to work cohesively on a project. Sometimes called the war room.
Question 9
Interpersonal skills a project manager can use to manage a project include:
  • Leadership - leadership is needed for high performance. Leadership styles change dependent upon the situation.
  • Influencing -
    • be persuasive and articulate points
    • active and effective listening skills
    • awareness of different perspectives
    • gathering relevant and critical information
  • Effective decision making
    • focus on goals
    • follow a decision process
    • study the environmental factors
    • analyze information
    • develop team members
    • stimulate team creativity
    • manage risk
Question 10
McGregor's Theory X and Y differ how?
Theory X assumes employees need constant supervisionTheory Y assumes people can be trusted to do their work