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Related Flashcards
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Cards In This Set
| Front | Back |
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This source system that is most commonly used and will have 10-digit policy numbers that begin with a one or zero
|
 Client View/CCP |
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This is an older source system that houses only individual policies and the policies will begin with a “F”, “S” or D”.
|
 Life 70 |
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This system is what we use to start our day.
|
 Dora 2.0 |
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The screen is within DORA that we use to view SHI at the beginning of the call and has the list of policies
|
 Admin UI |
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The screen within DORA that has the list of all the claims the customer has with Unum.
|
 Claims UI |
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System that we will use to search for the Key Action & Rationales in the Action Tab for claim information.
|
 Navilink |
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System that we will use if we are not able to access any information in DORA or source systems.
|
 CME |
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System that we use to access group policies (such as accident and hospital indemnity) covered benefits and it should load once we load DORA.
|
 CAV |
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A file imaging application.
|
 EDS |
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The system where you document an address update.
|
 CMS |
